all of the staff was very nice, friendly, and helpful. I had read some reviews elsewhere about erroneous room charges and an evil ATM machine in the lobby that charged exorbitant fees. I had them print a report of our room charges the night before check out and there were no charges that we hadn’t made. We only used ATMs at banks and once you convert pesos to dollars, the fees were pretty standard. We would stay here again. the rooms are spacious and clean. Bathrooms are really nice.
Carol
mayo de 2023
Everything it was AMAZING !!! loved the staff they made this place even more enjoyable!!! The breakfast buffet was delicious, the beach was stunning the location was fabulous and perfect for exploring the beautiful island. Dani & Antonio at the beach bar were lovely gentleman & service was fantastic. Josè at the reception was such a lovely man and his smile was so welcoming and warm. Rolando at house keeping was so lovely too 😀 Will definitely be back !🫶 well done to your beautiful team !!
Chloe
agosto de 2023
Beach arrangements gave enough shade if needed and glorious sea views. . Pool entertainment (live groups) superb daily room cleaning by Elmer. Buggy arranged by hotel. Excellent breakfasts. Friendly staff. Gym very well maintained and a credit to hotel. Checkout very efficient.
Clive
noviembre de 2022
The location is amazing. The breakfast is great. Very nice pools.
Netanel
octubre de 2022
The location is amazing. The food is great. The pool area is cool. The beach is AMAZING.
Netanel
octubre de 2022
It feels magical how attentive and friendly the staff is. The place is clean, in a great location, and has everything you need. The room was spacious with great views (5th floor)
Albrecht
abril de 2022
Beautiful facility (loved it last year and booked a longer stay this year). Excellent all-inclusive food and beverage package, exceptionally clean beach with plenty of palapa shaded lounges.
Budncat
mayo de 2022
The hotel room (suite) was nice and clean. Good pool area and especially the beach. Total nice sand and turkish water. So nice and beautiful! The food are very delicious. The entertainment is good. We had just included breakfast except one day we paid for all inclusive. It was a very good relaxing exclusive stay. We can really recommend this hotel.
Patrick
noviembre de 2022
We had a view of the pool. We were on the first floor so we could see a little bit of the ocean. I liked that you could access the patio from the room as well as the living room and the size was good
Ronald
marzo de 2023
The property and location were amazing. The service and the food were hit or miss. We were surprised by all of the rules. The staff would not allow guests to push chairs together to accommodate large groups on the beach. They would not allow us to eat in the restaurants unless we did the entire meal, not just part. We watched an elderly couple be turned away from a tour of the resort I feel like they could gain more return and future guests if they allowed guests to have a little more freedom to choose off the menu, tour the resort in advance and sit together with their groups. I think it may have been better if they handled each situation graciously. However, they were rude and abrupt towards the guests. It really makes me not want to go back, even though some staff were amazing and the resort itself beautiful. They could use a little training on customer service
Wendy
febrero de 2023